Pagar total play en linea

Pagar total play en linea

Totalplay servicio al cliente

La empresa mexicana de comunicaciones y entretenimiento Totalplay trabajó con su socio Auronix para crear Cobranza RS, una campaña personal, con marca e interactiva para impulsar el compromiso y los cobros de facturas a través de RCS Business Messaging.

Totalplay quería aumentar los importes cobrados a los abonados de TV e Internet con cuentas casi vencidas o vencidas. Su proceso de cobro estándar implicaba el envío de más de un millón de mensajes de texto SMS a sus clientes cada mes. Dada la baja tasa de participación de los SMS y la falta de recibos leídos, Totalplay realizaba el seguimiento de las cuentas morosas por teléfono, lo que consumía tiempo y recursos valiosos.

«Nuestra estrategia prevista es sustituir totalmente las llamadas telefónicas por medios digitales», dice Mildred Guillén, directora general de cobro de deudas de Totalplay. «Queremos diferenciarnos de la competencia y, al mismo tiempo, ofrecer a nuestros clientes opciones innovadoras y amigables para seleccionar su medio de pago preferido».

Para alcanzar sus objetivos de cobro de facturas, Totalplay contrató a la empresa tecnológica Auronix para desarrollar una solución de mensajería empresarial RCS llamada Cobranza RS. Los clientes con smartphones compatibles podían optar por la mensajería para recibir recordatorios mensuales sobre su saldo actual y las fechas de vencimiento. Podían realizar cuatro acciones directamente en sus mensajes: (1) añadir una tarjeta de débito o crédito para el pago automático, (2) pagar en el sitio web de Totalplay, (3) solicitar información sobre el pago, o (4) contactar con un agente por teléfono o chat.

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Total play online payment

The app is good if it didn’t crash every time, I can’t watch live matches because it stops a few minutes after opening it, it’s not the internet connection because videos, netflix and anything I want to watch if I can do it.

I have been days that I can not watch soccer games because the app does not even open, every time I want to open it comes out a sign saying that «internet connection is required. It is impossible to even open the app. If even when I could open it the service was bad, now it is laughable that one pays for a service that does not even receive, to put complaint to the profeco.

The developer (TOTAL PLAY TELECOMUNICACIONES, S.A DE C.V.) indicated that the app’s privacy practices may include the data handling described below. For more information, please see the developer’s privacy policy.

Total play app

A) IDENTIFICATION OF THE RESPONSIBLE PARTY: INTELLIGENT CUSTOMER ACQUISITION, S.A. DE C.V., with address at Ejército Nacional #373, Int 401-402, Colonia Granada, Delegación Miguel Hidalgo, postal code 11520, Mexico City (hereinafter «Convertia»), is responsible for collecting, processing and protecting the personal, financial and/or property data that you provide to Convertia (hereinafter the «Data»), whether in person, by electronic means or in the Call Centers that are operated directly by Convertia or through third parties with whom Convertia contracts such services.

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You are informed that Convertia will collect, process and protect your Data acting as an intermediary for the service providers and suppliers of the products that will be offered to you by Convertia (hereinafter «Convertia’s Customers») in accordance with the Purposes of this Privacy Notice. The delivery of the products or provision of the services will be the responsibility of the Convertia Customer with whom You contract or have requested them.

Pay totalplay by phone

TRIPLEPLAY PLANS (Internet + TV + Apps + Telephony) PROMOTIONS VALID FROM DECEMBER 1, 2019 TO JANUARY 7, 2020. APPLIES TO NEW TRIPLEPLAY PACKAGE CONTRACTS IN AREAS WITH TOTALPLAY COVERAGE.

MORE MEGABYTES OR MORE CHANNELS: THE INITIAL PACKAGE HAS 20 MEGABYTES OF DOWNLOAD AND 80 CHANNELS, BUT YOU WILL RECEIVE 40 MEGABYTES OF DOWNLOAD OR 120 CHANNELS DURING THE FIRST 4 MONTHS AFTER INSTALLATION. THE DIVIÉRTETE PACKAGE HAS 40 MEGABYTES OF DOWNLOAD AND 80 CHANNELS BUT YOU WILL RECEIVE 80 MEGABYTES OF DOWNLOAD OR 120 CHANNELS FROM THE INSTALLATION AND DURING THE FIRST 4 MONTHS. THE DIVIÉRTETE+ PACKAGE HAS 80 MEGABYTES OF DOWNLOAD AND 80 CHANNELS BUT YOU WILL RECEIVE 160 MEGABYTES OF DOWNLOAD OR 120 CHANNELS FROM THE INSTALLATION AND DURING THE FIRST 4 MONTHS. THE EMOCIÓNATE+ PACKAGE HAS 150 MEGABYTES OF DOWNLOAD AND 80 CHANNELS, BUT YOU WILL RECEIVE 300 MEGABYTES OF DOWNLOAD OR 120 CHANNELS FROM THE INSTALLATION AND DURING THE FIRST 4 MONTHS. THE EMOCIÓNATE+ PACKAGE HAS 250 MEGABYTES OF DOWNLOAD AND 80 CHANNELS, BUT YOU WILL RECEIVE 500 MEGABYTES OF DOWNLOAD OR 120 CHANNELS AFTER INSTALLATION AND DURING THE FIRST 4 MONTHS. THE «SORPRÉNDETETE» PACKAGE HAS 350 MEGABYTES OF DOWNLOAD AND 80 CHANNELS, BUT YOU WILL RECEIVE 500 MEGABYTES OF DOWNLOAD OR 120 CHANNELS AFTER INSTALLATION AND DURING THE FIRST 4 MONTHS. AT THE END OF THE PROMOTIONAL MONTHS, YOU WILL RETURN TO THE ORIGINAL DOWNLOAD SPEED AND CHANNELS OF THE CONTRACTED PACKAGE.

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Elena

Soy Elena Caceres experta en ciberseguridad y aficionada de todo lo que gira entorno al Internet. Les doy la bienvenida a mi blog donde trato de compartir información actualizada sobre estos temas relacionados con la tecnología.

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